Your privacy is important to us at Impact Kilimanjaro (“we,” “us,” “our”). We are committed to protecting your personal information and respecting the privacy of you and your loved ones (including children). This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, book an activity, or participate in our Adventures.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, address, date of birth, emergency contact details, and medical information where necessary for participation.
- Booking Information: Payment details, passport or ID details (for certain trips), and insurance information.
- Children’s Information: Where the participant is under 16, we collect details provided by the parent or guardian. We never knowingly collect data directly from children without parental consent.
- Technical Information: When you visit our website, we may automatically collect data such as your IP address, browser type, device information, and usage statistics.
How We Use Your Information
We use your information to:
- Process bookings and manage participation in our activities and trips.
- Ensure safety, including medical preparedness and emergency contacts.
- Communicate updates, itineraries, and important information about your Adventure.
- Improve our website, services, and customer experience.
- Comply with legal, regulatory, and insurance requirements.
- Share promotional content (with consent).
Sharing of Information
We may share your information with:
- Service providers: such as guides, transport companies, accommodation providers, or medical professionals, but only as necessary for the safe delivery of our services.
- Legal authorities: where required by law, regulation, or legal process.
- We never sell your personal information to third parties.
Children's Privacy
We recognize the importance of protecting children’s privacy. For participants under 16, information must be provided by a parent or legal guardian. Parents/guardians are responsible for the accuracy of information shared. We do not knowingly collect or process personal data from children without parental involvement.
Data Storage & Security
- We store your information securely using technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or loss.
- Sensitive information (e.g., payment details, medical records) is stored and transmitted securely.
- We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Cookies & Website Tracking
Our website may use cookies or similar technologies to improve functionality, analyze traffic, and personalize content. You may disable cookies through your browser settings, but this may affect website performance.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of inaccurate or unnecessary data.
- Withdraw consent for marketing communications at any time.
- Request details of how your data is used.
To exercise your rights, please contact us at the email below.
International Data Transfers
Some Adventures take place outside the UAE, and in those cases, your information may be shared with providers in other countries. We ensure reasonable safeguards are in place to protect your information when transferred internationally.